Even if Artificial Intelligence has greatly improved how our world has been shaped recently, there are also some matters of notable concerns that keep coming forward even after the impact that AI has on employment and the workforce.

There had been many kinds of predictions been made which described how millions of people will go unemployed in the next decade. The primary factor for this is the impact that intelligent automation and AI systems will have on work.

Irrespective of whatever the situation might be, the entirety of the socioeconomic system has entered a phase of accelerated transformation: markets, businesses, education, government, social welfare, and employment models will thus be impacted severely.

What are the types of tasks, roles, and jobs which will be at risk?

Some tasks can easily be automated; which can gradually lead to certain roles to go obsolete.  Tasks like customer care operations, document classifications, etc are more and more technology and automation dependent and don’t rely on human works. The same can be said for roles that are related to operations and support for production lines and factories etc, humans getting replaced by smart robots that can efficiently navigate, find and move objects or perform a complex set of operations.

AI also is able to handle complex activities like those that require multiple signals, data streams and accumulation of real-time knowledge more efficiently. One of the characteristics of using AI is the rise and development of autonomous vehicles that are able to capture and understand the environment as well as its dynamics; they can see, decide and act in real-time thus having a well-defined optimization objective.

What sectors will have an impact?

There are various sectors that will have an impact like –

1)    Transportation is going through a transformation phase wherein fully automatic cars are not a distant future thought, and on top of that, they are considered to be safer, more efficient as well as more effective. Professional drivers can expect their skill set to drop due to this.

2)    E-Commerce is undergoing a significant transformation which includes – fulfillment centers getting fully automated, AI-driven robots navigating to collect products and to execute customer orders. The need for salespersons as well as networks need for physical stores will decrease; soon will come the future where consumer AI agents will negotiate with Retailer AI – which will be based on different objectives, tactics, and strategies.

3)    Traditional professions built upon human relationships, like legal professions will also have a significant impact. Typical support services need to do with document handling, discovery, summarization; this is where AI agents can do a great job.

4)    Financial services, insurance, and other sectors require a significant amount of data processing, as well as content handling and AI, which can help them benefit a lot. AI can help at negating bureaucracy, improve citizen services, and help at designing and performing social programs.

How Artificial Intelligence can help at replacing human work?

An effective set of AI algorithms can prove to be faster, more accurate, reliable and cheaper in comparison to teams of humans. An AI system with a proper set of commands can help a better understanding of customer requests which are in natural language. Having the option of identifying or implying entities, as well as estimating customer intent, all of this can instantly process quite a large number of data and then apply this to other corporate policies which can help at identifying the best solution for the particular case.

The AI system will also have enough to handle the request whether it’s with confidence or not; in latter cases, it will also have the ability to know where to direct the request as was asked, similar to how a human handles it. And this entire can be achieved within milliseconds, as a part of a chat or voice session between the customer and the agent of the company.

This technological solution requires only a small amount of handful team of humans that a traditional customer care needs. And for the duration this hybrid system is under operation, the AI component will constantly learn and gain information from the exceptions it forwards to the human team to handle, all this leading to continuous improvement in its performance. This loop system of feedback will help AI minimizing the need for human interventions eventually, thus making the AI an autonomous system.

Getting Ready

In the foreseeable future, we are bound to witness roles and jobs becoming less and less relevant and eventually obsolete. But, in the majority of cases, Artificial Intelligence will play a supportive role to humans – that is to empower the human factor to perform better while handling complex and critical situations that require judgment and critical thinking. In parallel, there can also be many new roles having their own set of specialties focusing on technology and science. For example – the need for highly skilled professionals in overseeing or managing or coordinating complex AI systems is higher; this is to ensure that there is integrity, security, objectivity and proper usage of it.

Under certain assumptions, and if initial disruptions due to technological unemployment are being followed, the revolution of AI will lead to an era of prosperity, creativity and well being that has never been seen before. Humans won’t need to perform any routine, limited value jobs thus resulting in the gradual shift in the workforce and the underlying employment models from long-term to full-time employment agreements, to flexible, selective premium services offerings.

Pinch’s role in AI and relation to Work employment

Since the beginning of the modern era of advanced scientific improvements, recruiters have always tried to give more importance to technology so that their jobs become easier, faster and better. Nowadays, the most impactful theme in HR technology is that of AI for recruiting. Pinch AI has been a front runner for such AI recruiting software and AI resume screening software.

Pinch AI is a game-changer when it comes to AI for recruitment. It uses machine language to compare to CVs and specify job at building speed and stunning accuracy. Pinch AI can be integrated with most of the applicant tracking systems and thus is perfect for corporate HR departments and other recruitment companies. No need to search or scan endlessly to assess the ideal candidate because Pinch AI will automatically bring the best match straight to the top. After being developed with two-year collaboration between data scientists and technical hiring managers, the result that was obtained was Machine Learning software that was able to mimic the behavioral traits of professional recruiters along with applied intelligence of natural language processing (NLP). Pinch AI helps at producing an AI verified job score and cover letter by analyzing the resumes based on a semantic algorithm. A pinch score is more powerful than a cover letter simply for its ease to read and it directly speaks for the job description.