Retailers should not have to make an impossible choice between retention and margin.
$101 billion (~14%) of all returns in 2023 US Retail was abuse1 . Retailers are reacting to margin dilution and inventory shrink by cutting back on free returns and charging restocking fees which drive away loyal customers.
Return Abuse Prevention
Manage your margins and inventory shrink caused by fraudulent returns.
Dynamically determine return policies that supersede store
policies at checkout.
Deny fraudulent return requests. Reduce time spent on manual inspection before restocking.
Lock in trusted customers with instant refunds and rebates for exchange.
Get real time insights into abuse costs, abuse types and repeat offenders correlated with seasonality.
Abuse Platform for Abuse Fighters
- Work with Abuse SME’s to design workflows
- Bottom line impact analysis before you go live
Gen-AI based Workflow Authoring
- Run simulations & test protocols before prod
- Generative AI based protocol authoring
Proprietary ML & Compute
- Models that learn from every interaction
- No code custom computes
- Dynamic case clustering for automation
- Interactive expandable Graph Network
- Device, Browser and Location fingerprinting
- Consumer analytics for improved decisions
Out of the Box Everything
- Predefined data schemas across all verticals
- Custom workflows and models by industry
Ditch one size fits all returns management.
Pick the right strategy for each type of issue your business sees. For the best customers, build trust and loyalty through the best treatment.
Stop Abuse, Unlock Potential
Pinch’s platform allows merchants to build custom return policies at checkout as well as strategies to detect and deter return abusers. We help you build the perfect returns playbook for your business.
Deter wardrobing and bracketing by setting return thresholds, charging fees for returns and only in-store returns for suspect orders.
Detect use of stolen tender at checkout and surface restricted return policy. Only offer refund to original form of tender for returns.
Boxing, Open Boxing
Deny return requests from serial repeat return abusers or hold refunds for longer inspection periods.
Investigate INR and SNAD claims by pulling up buyer abuse scores, and historic patterns of return abuse.
Talk to an expert to participate in our early access program.
We are a team of technologists with extensive experience in building and scaling risk and abuse mitigation platforms at Google and PayPal where we built out market leading fraud solutions adopted by tens of thousands of merchants and helped build their brand of trust and safety.
Our mission is to empower retailers of all sizes to craft personalized experiences that foster loyalty and deter abusers.
Reach us at email@example.com