The Platform
The Trust Infrastructure for Digital Commerce
Take control of your returns ecosystem with real-time abuse monitoring, adaptive policies, and advanced workflow automation. Our AI native platform transforms returns from a cost center into a driver of customer loyalty and profit.
Platform
Unifying Personalization, Loyalty, and Protection for Retailers
Abuse Analytics & Insights
- View key abuse metrics in real time.
- Establish baselines and measure true return costs.
- Pinpoint abuse hotspots by region, category, and type.
- Track seasonal trends over any custom time period.
AI Copilot
- Identify customer social presence using AI agents.
- Detect influencers, real users, and fake accounts.
- AI chat agents assist ops teams with deep research.
- Query by customer, SKU, email or other entities.
- Get on-demand insights beyond standard fields.
Adaptive Policy Workflows
- Build no-code workflows using natural language prompts.
- Test workflows live against historical data before launch.
- Optimize return policies for both risk and customer value.
- Monitor policy decisions and distributions in real time.
- Deploy preset workflows tailored to customer segments.
Customer 360 Intelligence
- Analyze 100+ data points for fraud and abuse signals.
- Use location maps to quickly detect behavioral anomalies.
- Measure Net Customer Value including margin impact.
- Get LLM-powered explainability for key decisions.
Entity Graph & Link Analysis
- Fuzzy match and link entities beyond just email or ID.
- Visualize multi-hop abuse rings with interactive graph view.
- Detect bots, repeat abusers, and synthetic IDs in real time.
There Where You Operate
Available on leading e-commerce platforms or integrate with our APIs
Integrates with Any Stack
Built to enhance your existing workflows
Return Management Systems
Provides better visibility by adding a 360-degree customer view, sophisticated machine learning, device fingerprinting, and enabling adaptive enforcement workflows.
Warehouse Management Systems
Integrated with 50+ WMS providers. Analyzes disposition and return conditions. Models that retrain with every new disposition label made available by the warehouse.
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Shipping Carriers
Integrated with all all major shipping carriers. Helps enrich our machine learning models with shipment information collected during forward and reverse logistics.
Frequently Asked Questions
Got Questions? We’ve got Answers
What does Pinch AI do?
Pinch AI helps retailers optimize the post-purchase experience by using artificial intelligence to segment customers, reduce return abuse, and improve operational efficiency. By combining behavioral intelligence, machine learning, and deep knowledge of fraud tactics, Pinch identifies and prevents abusive behaviors—like serial returns—while recognizing and rewarding high-value, loyal customers.
How can I tell if my business is experiencing return abuse?
Common signs of return abuse include:
- A high volume of returns or disputes for the same items over time
- Increased reports of damaged, missing, or used products arriving at your warehouse
- A noticeable spike in return-related queries to your customer service team
- An uptick in payment disputes or fraud claims
Is Pinch AI right for my business?
Pinch AI works best with retailers processing over $50M in annual GMV, especially in verticals like Apparel, Footwear, Luxury, Consumer Electronics, Home & Kitchen Appliances, and Durable Goods. That said, we also support fast-growing businesses below that threshold—especially if you're seeing return rates creep into double digits.
What does integration with Pinch AI look like?
Pinch AI supports two types of integrations:
- App-based: Available for popular e-commerce platforms like Shopify, with plug-and-play installation that takes just minutes.
- API-based: REST APIs for custom storefronts. Integration typically takes 2–4 weeks, depending on the availability of your technical team.
We also integrate seamlessly with leading RMS and WMS solutions to ensure smooth implementation.
How do I measure the impact of Pinch AI?
Our real-time dashboards track key performance indicators (KPIs) so you can measure the impact of Pinch from day one. Typical results include:
- Reduction in return abuse
- Higher restocking and resale rates
- Lower return-related operational costs
- Increased automation across the returns process
What is Pinch AI’s pricing model?
Pinch AI is priced to deliver a net positive economic impact for merchants.
- For SMBs using our turnkey app integrations, pricing is based on a per-order usage fee.
- For enterprise customers using our REST APIs, pricing includes per-order volume-based discounts. Additional fees apply for integration, maintenance, and overages.