Smart Returns Receiving
Improve Warehouse Efficiency
Signals that allow you to intelligently triage returned parcels & detect collusion in your warehouse. Improve warehouse efficiency, lower operational costs and reduce return-to-inventory time.
Trusted By:
return-to-inventory time
for smart triaged items
How it Works
VIP Customers
First Time Buyer
Opportunistic or Repeat Abuses
- Process refund on receiving package
- Shorter inspection manifest
- Faster Restocking
- Default Return Triage
- Inspect high risk returns separately
- Inspection Manifest with more steps
- Hold refunds till after inspection
Network Intelligence
Advanced machine learning detects multi-actor fraud through integrated analysis of consortium data, models, risk heuristics, and graph recommendations.
Features
What do we offer?
Abuse Reasons and Scores in WMS
Abuse reasons and model scores piped to WMS to aid warehouse agents to triage return parcels effeciently.
Workflow Automation
Write and test automation workflows in Pinch's no code editor to automate refund's based on abuse propensity of returns arriving at your warehouse.
Customer 360
Consolidate customer data from every touchpoint into a single, unified profile. Leverage real-time insights, advanced analytics, and customizable rules to identify and mitigate fraudulent activities.
Custom Alerts
Configure automated guardrails to alert customer support on high-risk return requests.
Low score
Medium score
High score
Solutions
What else do we offer?
Dynamic Order Optimization
Stop fraud before it reaches your fulfillment center. Screen orders with AI to detect card fraud, reseller abuse, coupon stacking, and other fraudulent activities in real-time.
Adaptive Returns Engine
Prevent abuse and fraud while rewarding loyal customers. AI adds friction only for risky activity, enabling trusted users to enjoy smoother experiences and greater perks.
Frequently Asked Questions
Got Questions? We’ve got Answers
What does Pinch AI do?
Pinch AI helps retailers optimize the post-purchase experience by using artificial intelligence to segment customers, reduce return abuse, and improve operational efficiency. By combining behavioral intelligence, machine learning, and deep knowledge of fraud tactics, Pinch identifies and prevents abusive behaviors—like serial returns—while recognizing and rewarding high-value, loyal customers.
How can I tell if my business is experiencing return abuse?
Common signs of return abuse include:
- A high volume of returns or disputes for the same items over time
- Increased reports of damaged, missing, or used products arriving at your warehouse
- A noticeable spike in return-related queries to your customer service team
- An uptick in payment disputes or fraud claims
Is Pinch AI right for my business?
Pinch AI works best with retailers processing over $50M in annual GMV, especially in verticals like Apparel, Footwear, Luxury, Consumer Electronics, Home & Kitchen Appliances, and Durable Goods. That said, we also support fast-growing businesses below that threshold—especially if you're seeing return rates creep into double digits.
What does integration with Pinch AI look like?
Pinch AI supports two types of integrations:
- App-based: Available for popular e-commerce platforms like Shopify, with plug-and-play installation that takes just minutes.
- API-based: REST APIs for custom storefronts. Integration typically takes 2–4 weeks, depending on the availability of your technical team.
We also integrate seamlessly with leading RMS and WMS solutions to ensure smooth implementation.
How do I measure the impact of Pinch AI?
Our real-time dashboards track key performance indicators (KPIs) so you can measure the impact of Pinch from day one. Typical results include:
- Reduction in return abuse
- Higher restocking and resale rates
- Lower return-related operational costs
- Increased automation across the returns process
What is Pinch AI’s pricing model?
Pinch AI is priced to deliver a net positive economic impact for merchants.
- For SMBs using our turnkey app integrations, pricing is based on a per-order usage fee.
- For enterprise customers using our REST APIs, pricing includes per-order volume-based discounts. Additional fees apply for integration, maintenance, and overages.