Pricing
Priced on what we protect. Not on seats.
Each module is priced on the orders, disputes or brand it covers. Take more than one and every module costs less per order.
Modules
Checkout Fraud and Reseller Abuse
Per order
Card fraud, bots and reseller rings screened at checkout, before orders ship.
Return Abuse
Per order
Every return scored when it is started, with a policy for each customer cohort.
Claims Automation
Per order
Eligibility checks automated and false claims caught, on every order you ship.
Dispute Automation
Per dispute
A flat fee for each dispute filed, or a share of the disputes you win. You choose.
Brand Protection
Flat monthly
Unlimited takedowns of lookalike sites. Marketplace listing takedowns coming soon.
Your rate
Bundles
Take two or more of checkout fraud, return abuse and claims automation, and every module moves to a lower blended per-order rate. Most brands start with one and add the rest once the first one pays for itself.
Per-order rate
1 module
Per-order rate
2 modules
Per-order rate
3 modules
What sets your rate
Average order value
Rates scale with what each order is worth.
Order volume
Larger volumes get lower per-order rates.
Abuse pressure in your category
Categories that see more fraud and abuse need more protection.
How you start
01
Free lookback
We analyze 12 months of your returns and claims data. Free for qualified brands.
02
Three-month free trial
03
Go live
Pick your modules and pay for what you protect.
Using your historical data, the lookback shows:
- What you refunded to abuse, broken down by abuse type and by customer
- Which return requests could have been approved automatically
- The revenue upside from giving your best customers a better experience
- Your customers grouped into cohorts, with a recommended policy for each
It is read-only and changes nothing your customers see. The free lookback covers returns and claims, for qualified brands. Request a lookback.
If the numbers make sense, qualified brands try Pinch free for three months on live orders, then decide.
Yes. Pinch is SOC 2 Type 2 certified. Reports and policies are in our Trust Center. A data processing agreement (DPA) is available on request.
Free lookback · for qualified brands
See what you lost last year. Free.
01
Share 12 months of data.
Install the Shopify app or SFCC cartridge, or send order, return and claim exports.
02
Get your lookback in under two weeks.
What you lost to return and claims abuse, and who took it.
03
Qualified brands try Pinch free for three months.
Run it on live orders, then decide.