Blog
Notes on fraud, abuse and what they cost ecommerce.
Field notes from the Pinch team: how abuse works, what it costs and how brands stop it without punishing good customers.

Engineering
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Pandas to DuckDB: A Lightweight Switch That Took Our Feature Runs From Hours to Minutes
From 5–6 hour Pandas runs to under 10 minutes in DuckDB - without heavy infra. Notes from the trenches.
Pinch AI team

Product
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The Missing Link in Returns Fraud Prevention: Disposition Data
Disposition data reveals the ground truth about what customers actually return, but it arrives too late to prevent fraud in real-time - so effective fraud prevention relies on pre-return behavioral signals that get smarter when validated by disposition data after the fact.
Chirag Vaya

Company news
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Announcing Our Seed Round to modernize E-commerce risk and fraud infrastructure
Pinch announces it's seed fundraise of $5M to build the intelligence layer for commerce risk, modernize post-purchase risk and fraud infrastructure, and build the next layer of trust in digital commerce.
Arthi Rajan

Fraud & Abuse
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Refund as a Service Is Exploding: How Cybercriminals Found a Way to Scale Abuse Methods.
RaaS turns return fraud into organized crime using tech. Learn how RaaS operates, harms retailers, and the crucial steps businesses can take to fight back effectively.
Pinch AI team

Fraud & Abuse
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Conquer Return Fraud, Unlock True Profit: Beyond the "Magic Pill".
Combat return fraud with a multi-layered approach. Learn how clear policies, staff training, technology, purchase verification, and abuse restrictions protect revenue while maintaining customer experience.
Arthi Rajan

Fraud & Abuse
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The era of one-size-fits-all returns and refunds should be behind us.
All popular retailers of late have been changing their return and refund policies to fight margin erosion. We explore what's leading to this shift and how Pinch can help make a difference.
Jayan Tharayil

Fraud & Abuse
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Is "Free Returns" Killing Your Profit Margin? How to rethink your return strategy?
Losing money on "free returns"? Learn how dynamic, data-driven return policies reduce rates, cut costs, protect profits, and keep customers happy, turning returns into a competitive advantage.
Arthi Rajan

Fraud & Abuse
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Return Abuse Red Flags: How to spot telltale signs that your business is under attack.
Return abuse is a growing threat impacting businesses of all sizes. Learn common tactics from wardrobing to cross-account fraud and how to spot crucial signs early to protect your bottom line.
Arthi Rajan

Fraud & Abuse
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The Rising Threat of Return Abuse in E-Commerce and Its Impact on Sellers
Return abuse is a growing threat to online businesses, costing billions annually. Fraudsters exploit return policies through wardrobing, price switching, and even empty box scams, impacting profitability, logistics, and customer relationships. Learn how retailers fight back with dynamic policies and technology to protect their bottom line without sacrificing customer trust.
Pinch AI team
Free lookback · for qualified brands
See what you lost last year. Free.
01
Share 12 months of data.
Install the Shopify app or SFCC cartridge, or send order, return and claim exports.
02
Get your lookback in under two weeks.
What you lost to return and claims abuse, and who took it.
03
Qualified brands try Pinch free for three months.
Run it on live orders, then decide.