Solutions · Return Abuse
VIP returns for your best customers. Friction for the few who abuse them.
Return abuse is concentrated in a small group of customers. Pinch finds them in real time and tunes the return experience per customer, so everyone else gets a faster, more generous one.
What we catch
The six we see most. Pinch detects and deters 14+.
Wardrobing
Worn once, returned as new. The biggest single issue across categories.
FTID and label fraud
Tracking edited to show a return that never shipped.
Empty boxing
The box comes back empty, or filled with something worthless.
Knock-off and counterfeit returns
A replica comes back. The real product stays with the customer.
Price and SKU swapping
A cheaper or older item sent back in the original packaging.
Damage claim returns
Returned as “arrived damaged”, often with edited photos, to skip fees and inspection.
Pinch also detects and deters serial returning, bracketing, reseller returns, BOGO and promo abuse, free shipping abuse, guarantee abuse, bricking and stolen-card returns.
How it works
One return portal. Four different experiences.
Return confirmed
$128.00 back to your Visa ending 4417
Free return label. Drop it off any time in the next 60 days.
Illustrative customers and data. Every experience follows the policy Pinch recommends and you approve, and shows up in the returns portal you already use, like Loop, Redo or Narvar.
Outcomes
What changes when returns get personal.
of returned dollars saved. Write-offs and egregious abuse stopped before the refund.
fewer returns, by denying abusive returns and stepping in on suspected abusers.
of returns converted to exchanges, with instant exchanges and bonus credit for VIPs.
Free lookback · for qualified brands
See what you lost last year. Free.
01
Share 12 months of data.
Install the Shopify app or SFCC cartridge, or send order, return and claim exports.
02
Get your lookback in under two weeks.
What you lost to return and claims abuse, and who took it.
03
Qualified brands try Pinch free for three months.
Run it on live orders, then decide.