Customer stories
What brands found when Pinch looked at their data.
Each story started with a free lookback: Pinch ran a brand’s historical orders, returns and claims and showed where the money went, who took it and what to do about it.
Apparel
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Lookback
projected ROI
A 10% return rate hid three abuse patterns. Fixing them projects to $230K+ a year at 5x ROI.
Return Abuse
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Jewelry
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Lookback
return abuse found
Strong retention was hiding $2.3M in return abuse and $2.4M of loyalty-driven growth.
Return Abuse
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Automotive
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Lookback
abuse identified in 12 months
A 6% return rate looked unremarkable until identity clustering exposed $1.5M+ in claims fraud and serial returns.
Claims Automation · Return Abuse
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Apparel
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Lookback
preventable abuse
A 7% return rate was hiding $1M+ in preventable abuse and a $575K VIP opportunity.
Return Abuse
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Swimwear
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Lookback
abuse in returns, resale and promos
A 23.6% return rate was hiding $940K+ in abuse and a $450K loyalty upside.
Return Abuse · Reseller Abuse
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Footwear
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Lookback
total addressable value
~$900K found in $11M of returns, with no disposition data at all.
Return Abuse
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Swimwear
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Lookback
abuse across four patterns
Reseller rings were moving $650K of swimwear out the door before a single return came back.
Reseller Abuse · Return Abuse
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Apparel
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Lookback
FTID ring uncovered
A 97% restock rate was hiding a $310K fake-tracking ring.
Return Abuse
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Apparel
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Lookback
addressable a year
A 60% restock rate was the signal: $300K in return abuse and $125K of VIP revenue left on the table.
Return Abuse
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Beauty
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Lookback
in unauthorized reseller orders
The leak wasn't in returns. $225K of unauthorized resale was draining inventory.
Reseller Abuse
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Footwear
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Lookback
addressable a year
A 28% return rate isn't the cost of doing business. $370K of it was addressable.
Return Abuse
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Free lookback · for qualified brands
See what you lost last year. Free.
01
Share 12 months of data.
Install the Shopify app or SFCC cartridge, or send order, return and claim exports.
02
Get your lookback in under two weeks.
What you lost to return and claims abuse, and who took it.
03
Qualified brands try Pinch free for three months.
Run it on live orders, then decide.