Solutions · Dispute Automation
Fight every chargeback worth fighting. Automatically.
Pinch pulls each dispute the moment it lands, builds the case from the customer’s full history, files it before the deadline and sends the result back to checkout.
Why it’s hard
Every dispute costs you. Win or lose.
average cost to resolve a single first-party misuse dispute, above $80 for the first time. The work is the same whether you win or lose.
of fraud disputes are first-party misuse. The cardholder made the purchase, then disputed it.
of merchants say first-party misuse rose last year, a quarter of them by 25% or more.
Source: Merchant Risk Council, Visa Acceptance Solutions and Verifi, 2026 Global eCommerce Payments and Fraud Report.
What goes into every case
Evidence built to the reason code.
Address and CVV checks
Whether the billing address and security code matched at checkout.
Device and IP
The same device and network behind the customer’s past orders.
Delivery proof
Tracking, delivery photo and signature from the carrier.
Order history
Prior orders on the same card, address and identity.
Returns and claims
Every return, claim and refund the customer has had.
Support conversations
What the customer told your team before disputing.
Policy acceptance
The return and sale terms the customer agreed to at checkout.
A rebuttal letter
Written for the case and formatted the way the card network expects.
How it works
Every dispute answered. The right ones fought.
Evidence filed
Card-absent fraud claim
An evidence packet with 9 items and a rebuttal letter
Illustrative cases. Your team approves each filing or lets Pinch auto-submit. Lost disputes feed the identity graph, so the same buyer is declined at checkout next time.
Free 3-month trial · for qualified brands
Try Pinch on live disputes. Free.
01
Talk to us.
Tell us how your team handles disputes today.
02
Connect your store and processor.
Orders, carrier data and support history, plus disputes from your payment processor.
03
Qualified brands try Pinch free for three months.
Run it on live orders, then decide.