Solutions · Claims Automation
Claims decided in seconds, not days.
Item not received, damaged, not as described and warranty. Pinch runs the policy checks your team does by hand, adds the fraud checks nobody has time for, and resolves clear claims the moment they’re filed.
Claims today
An inbox, forms and tab hopping. Every claim, by hand.
1. Claim filed
Web form, warranty portal, CS ticket or an email to support.
2. Order pulled
By hand. Store platform first, then the shipping platform.
3. Evidence hunted
Proof of delivery across carrier sites. Photos judged by eye, policy from memory.
4. History checked
Per-email tags and spreadsheet counters. A new email is a clean slate.
5. Decision made
Refund, credit, reship or replacement. Denials rarely logged.
What it costs: minutes to hours per claim, outcomes that vary by agent, denials nobody records, and repeat claimants who disappear behind a new email.
What Pinch checks
Automate the policy checks. Layer the fraud checks on top.
Most teams handle the bottom layer by hand and skip the top one. Pinch runs both, and logs every denial with its reason.
How it works
Clear claims resolved instantly. The rest routed with evidence.
Illustrative customers and data, shown in Pinch’s hosted claims portal. Every experience follows the policy Pinch recommends and you approve.
Deployment
Keep your intake. Or use ours.
Pinch plugs into the tools that already take your claims. The decision shows up where your team works.
A branded claims and warranty portal with the decision layer built in. Ineligible claims never become tickets.
Recommendation first, automation later. Your team keeps every decision until the agreement rate earns it.
Outcomes
What changes when claims run themselves.
of clear claims resolved at submission instead of days in a queue. Agents see only denials and edge cases.
of decisions logged with a reason, denials included. One clean dataset across every claim type.
fraud checks. Fake INR, AI-generated evidence and claim rings are caught before payout, not written off after.
Coming soon Carrier and insurer claims recovery. When a parcel is lost or damaged in transit, Pinch will file the claim with the evidence it already holds and track it to reimbursement.
Free lookback · for qualified brands
See what you lost last year. Free.
01
Share 12 months of data.
Install the Shopify app or SFCC cartridge, or send order, return and claim exports.
02
Get your lookback in under two weeks.
What you lost to return and claims abuse, and who took it.
03
Qualified brands try Pinch free for three months.
Run it on live orders, then decide.