Fraud
Listings on third-party marketplaces that sell fakes or misuse a brand's name and images.
- 01Listing createdA marketplace seller lists your product, often below your price.
- 02Your assets reusedYour brand name, photos and descriptions are copied.
- 03Fakes shippedBuyers receive counterfeits or poor copies.
- 04Reviews pile upComplaints mention your brand, not the seller.
- 05Seller rotatesRemoved listings reappear under new seller names.
- !Your products listed by sellers you don't authorize
- !Prices well below your minimum advertised price
- !Listings using your official photos and copy
- !Reviews mentioning poor quality or fake products under your brand
- !The same listings reappearing under new seller accounts
What are marketplace counterfeits?
Marketplace counterfeits are listings on third-party marketplaces and social shops that sell fakes or misuse a brand’s name and images. They can be outright replicas, copies that use your photos, or gray-market goods sold as new.
How common is it
Global trade in counterfeit goods was worth about $467 billion in 2021, according to a May 2025 report by the OECD and the EU Intellectual Property Office. Clothing, footwear, leather goods and electronics are among the most affected categories.
Who it hits
Branded consumer goods with strong demand, especially apparel, footwear, accessories, beauty and electronics.
What it costs
Lost sales, price pressure on your own channels, and damage to your reputation when buyers blame your brand for poor-quality fakes. Counterfeit health and beauty products can also be unsafe.
How to prevent it
Register your brand and trademarks with the marketplaces you sell on.
Monitor listings for your brand name and images.
File takedowns with evidence, and track repeat sellers.
Publish an authorized seller list so customers know where to buy.
FAQ
Are all unauthorized sellers selling fakes?
No. Some sell genuine gray-market goods. Counterfeits are fakes, and those can be taken down for trademark infringement.
Do marketplaces remove counterfeit listings?
Most have brand protection programs and takedown processes, but sellers often relist under new names, so monitoring needs to be ongoing.
How Pinch stops it
Brand Protection →
More terms
Fraud
Bricking
Stripping valuable parts from an electronic device and returning it as defective.
Read the definition →
Fraud
Counterfeit returns
Keeping the genuine product and returning a convincing fake in its place.
Read the definition →
Fraud
Empty boxing
Returning an empty box, or one filled with worthless material, and claiming the refund.
Read the definition →
Free lookback · for qualified brands
See what you lost last year. Free.
01
Share 12 months of data.
Install the Shopify app or SFCC cartridge, or send order, return and claim exports.
02
Get your lookback in under two weeks.
What you lost to return and claims abuse, and who took it.
03
Qualified brands try Pinch free for three months.
Run it on live orders, then decide.