Video
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Return abuse is costing retailers billions, yet most shoppers have no idea it’s happening. In this video, we dive into the growing crisis of return fraud and abuse, breaking down just how massive the problem really is, and the various methods bad actors use to exploit return policies.
Return abuse is costing retailers billions, yet most shoppers have no idea it’s happening. In this video, we dive into the growing crisis of return fraud and abuse, breaking down just how massive the problem really is, and the various methods bad actors use to exploit return policies.
More guides & research
Infographic
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Return Abuse Trends - 2025
Download the infographic highlighting key 2025 return-abuse trends from Pinch AI’s retail data, showing the widening gap between fraud and loyalty in e-commerce returns.
Guide
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Guide: Understanding E-commerce Return Abuse
This comprehensive guide provides an in-depth look at the various types of return abuse in e-commerce, their impact on businesses, and effective strategies for prevention. Learn how to identify and address fraudulent return activities to protect your bottom line and maintain customer satisfaction.
Free lookback · for qualified brands
See what you lost last year. Free.
01
Share 12 months of data.
Install the Shopify app or SFCC cartridge, or send order, return and claim exports.
02
Get your lookback in under two weeks.
What you lost to return and claims abuse, and who took it.
03
Qualified brands try Pinch free for three months.
Run it on live orders, then decide.